Ensure seamless business calls by taking simple, effective steps to fix dropped calls, troubleshoot network issues, and improve call performance efficiently.
Author: Abhilash Dama
You finally got your prospect on the phone after weeks of trying. The conversation is going well and then the call drops suddenly, cutting the connection in the middle of your pitch.
I know how frustrating it feels when your phone keeps dropping calls. In business, a dropped call isn’t just a glitch, it’s a missed opportunity, lost credibility, and sometimes even lost revenue.
In this blog, I’ll explain why calls drop, the most common reasons behind dropped calls, and the proven ways to fix drop calls, reduce call drop rate, and improve call quality so your conversations stay uninterrupted.
A call drop happens when a phone call disconnects unexpectedly before the conversation ends, interrupting important discussions and causing frustration.
Most call failures occur due to connectivity issues, network instability, and technical glitches in your device. For instance, in 2023, the global mobile-cellular dropped call ratio was reported at 2.9%, indicating that nearly 3 out of every 100 calls were prematurely terminated.
A phone call can disconnect unexpectedly when your device struggles to maintain a stable connection with the network. This can happen due to general issues or interruptions from your internet service provider. Even Wi-Fi calling and VoIP can be affected if the internet connection is unreliable, leading to calls ending prematurely.
To understand how these problems occur and what factors can lead to dropped calls, let’s look at the common causes of dropped calls in more detail.
Several factors can lead to dropped calls, each affecting the stability of your connection in different ways. Identifying these causes can help you prevent dropped calls and maintain better call quality during important conversations.
1. Weak Signal / Poor Network Coverage
A weak signal or limited network coverage is a primary reason for experiencing dropped calls. Physical obstacles such as buildings or natural barriers can interfere with reception, reducing the stability of cellular connections.
2. Network Congestion
Networks can become congested during peak hours, which may disrupt calls. Even reliable service providers experience temporary slowdowns that affect call quality.
3. Device And SIM Card Issues
Issues with your mobile device, outdated firmware, or a faulty SIM card can cause your phone system to disconnect unexpectedly. Misconfigured carrier settings can also contribute to connectivity problems.
4. Wi-Fi Calling and VoIP Problems
For Wi-Fi calling or VoIP, an unstable internet connection can create connectivity problems. Network issues and glitches in your communication platform may result in calls ending prematurely.
5. External Factors
Other external factors like poor signals in certain areas, interference from nearby electronic devices, or temporary outages from your internet service provider, can cause frequent drop calls. Even with stronger signal strength, these factors can disrupt business communications.
You can fix dropped calls and enhance call quality by addressing the main issues in your phone system, cellular network, or Wi-Fi calling setup. This involves checking your signal strength, reducing network congestion, updating your device firmware, and ensuring your internet connection is stable.
By taking these steps, you can prevent your calls from being disconnected unexpectedly and maintain smooth communication during important business conversations with customers and prospects.
Next, I’ll break down practical steps you can take for both cellular and Wi-Fi/VoIP calls to implement these fixes effectively.
If you’re making calls over a cellular network, there are several steps you can take significantly reduce dropped calls and maintain better quality of service
Even after improving your cellular connection, there are times when a call gets cut off, and you can’t remember all the details of the conversation. This is where Qoli comes in. Its automatic call recording feature captures every conversation with customers and prospects, ensuring you always have a complete record.
You can also access detailed call logs, including timestamps, duration, and participants, which can be downloaded for reference or reporting.
With Qoli, you don’t just record calls, you gain a powerful call management tool for your sales team. Keep every conversation organized, access insights instantly, and take control of your calls. Try Qoli today and ensure your team never misses a call.
If you’re making calls over Wi-Fi or VoIP, you can follow the below steps to fix connectivity issues and maintain good call quality.
Even after optimizing your cellular and Wi-Fi connections, there are simple steps you can take to prevent dropped calls and keep your business conversations running smoothly.
Call drops can disrupt important business conversations and affect your credibility. By addressing issues like weak signal strength or faulty SIM cards, checking for updates, and making sure that call routing is optimized, you can prevent communications from disruption.
Taking matters into your own hands by adjusting settings, or moving to areas with a stronger signal, helps ensure calls stay smooth. With these steps, you can confidently maintain better call quality and keep your business conversations uninterrupted.
