Explore the 9 best call tracking software tools to monitor calls, boost sales, improve customer interactions, and enhance team performance efficiently.
Author: Aasrita Sai Abbaraju
Some days, my phone feels out of control. I miss calls, forget who I promised to call back, and try hard to remember everything. It is frustrating, and I know many people feel the same.
Now, just think if a whole sales team faces this problem. For sales managers, losing track of calls or follow-ups can mean missed chances and confused customers. That’s why call tracking software is such an important tool for sales teams.
In fact, one local service business increased its close rate by 25% by using call tracking insights to train its sales team.
In this guide, I’ll tell you about the 9 best call tracking software tools, the important features to check, and how to choose the one that is right for your business.
Call tracking software is a tool that helps you track every call, see who answered, and understand what happened during the conversation. It doesn’t just record numbers, it gives insights to improve your team’s performance and customer interactions.
With phone call tracking software, you can:
For sales managers, this means clear visibility into your team’s calls and follow-ups. Instead of guessing, you can rely on real data to make smarter decisions and improve results.
Running a sales team without clear call visibility can be confusing. Calls get missed, follow-ups are forgotten, and it’s hard to know which marketing efforts bring results. Using call tracking software for lead generation makes it easier to know which calls actually matter.
Call tracking helps you focus on calls that bring results and turn leads into sales. It shows which campaigns generate calls, reduces missed calls, and tracks performance. You can get reports to make decisions and understand the customer journey.
For sales managers, call tracking and analytics are not just about numbers. It gives the insights needed to organize the team, improve follow-ups, and increase sales.
A good call tracking software helps you manage calls smoothly and improve your sales results. It also supports a strong customer engagement strategy and ensures better conversion tracking.
Here are the key features you should look for:
I know how hard it gets when you have to choose the right call tracking software. Every platform claims to boost performance, but not all deliver what you truly need. That’s why I’ve listed nine trusted tools that help track inbound and outbound calls, manage leads, and improve sales.
Qoli is an advanced call management tool designed to make sales and support easier for your business. It shows a real-time view of all calls, detailed team performance metrics, and a centralized place for customer info, making follow-ups and lead management effortless. With Qoli, you can view calls in real time, follow up efficiently, manage field teams, and provide smooth customer support.
Qoli works best for sales teams that handle both inbound and outbound calls. It’s perfect if you want to improve clear visibility on every customer interaction.
Plans start at $4 per user per month, giving small teams an affordable way to manage calls and improve sales efficiency.
Versadial is a smart call tracking solution designed to help teams manage their daily calls without confusion. It provides clear insights into call performance, helps organize customer interactions, and makes it easier to spot opportunities to improve your contact center sales.
Versadial works well for teams looking for call handling and improving response times. It’s ideal if you want to boost customer engagement. By using call monitoring software, you can track and manage customer interactions efficiently.
For pricing details, please contact Versadial’s customer care team to get a plan tailored to your business phone calls.
DialPad keeps your team connected and makes every call count. From tracking performance to organizing customer data, it simplifies daily operations so your team can focus on boosting customer experience and closing more deals. It also integrates with call center analytics, giving clear insights you need to improve.
DialPad helps teams manage calls efficiently and improve customer interactions. It works well for businesses that want to track marketing ROI, optimize campaigns, and use AI-driven insights to enhance follow-ups.
Plans start at $15 per user per month, suitable for growing teams looking to optimize customer calls.
Exotel is a reliable call management platform for growing businesses. It helps track calls, monitor team activity, and organize customer information, making follow-ups easier. It also provides call tracking data to see which calls lead to conversions and call quality metrics to ensure customers get the best experience.
Exotel is great for teams that want smooth call handling and better customer follow-ups. It’s suitable for improving engagement using inbound call tracking software.
Starts at $70 per user per month, ideal for medium to large businesses needing advanced call routing.
MyOperator is a call management platform that makes handling customer calls simple. It keeps all interactions organized, helps improve follow-ups, and uses a reliable Call Tracker to ensure no call is missed.
MyOperator is perfect for teams that want to improve call tracking and monitor call conversions efficiently. It works well for marketers looking to optimize campaigns and manage customer interactions smoothly.
Starts at $28 per user per month. Best for small to mid-sized teams needing multi-channel support.
Callyzer provides conversation analytics, tracks engagement trends, and gives clear insights so your team can improve follow-ups and customer satisfaction. It provides real-time insights and conversation analytics so you can improve follow-ups, optimize your marketing, and boost customer satisfaction.
Callyzer works well for teams that want to streamline warm calling and improve overall customer engagement. It’s suitable for businesses that need clear visibility on every interaction.
Starts at $7 per user per month. Affordable for small teams to improve engagement metrics.
TeleCRM is a versatile call management platform that helps teams manage leads, track calls, and improve customer communication. It simplifies follow-ups, works well with google analytics, and organizes customer data so your team can focus on boosting sales, improving conversion rate, and delivering better support.
TeleCRM works well for sales and support teams that want to streamline their workflows and improve customer interactions. It is especially useful if your team relies on a customer service call script to maintain consistency and quality.
Starts at $6 per user per month. Ideal for teams looking for cost-effective call and lead management.
Salesmate is a call management and CRM platform that helps you track calls, monitor your team, and manage customer interactions efficiently. It improves follow-ups, organizes workflows, and enhances support using customer care call script tools for better customer interactions.
Salesmate is perfect for teams that want to track calls efficiently and improve follow-ups. It works well for businesses looking to integrate both call tracking system data and monitor marketing channels to boost sales and customer engagement.
Plans start at $23 per user per month, making it suitable for mid-sized teams integrating marketing and sales.
Leadsquared simplifies handling inbound and outbound calls, organizes lead data, and automates follow-ups to boost conversions. It simplifies call handling and gives you real-time insights into calls and conversions, and call tracking allows you to optimize your sales process, boost lead quality for better customer interactions.
Leadsquared is ideal for businesses looking to streamline their sales process and enhance follow-ups. It works particularly well for teams that want to leverage the best inbound call tracking software to track leads efficiently and improve customer engagement.
Starts from $28 per user per month. Affordable solution for teams aiming to optimize call follow-ups and lead engagement.
To help you choose the right call tracking tool, here’s a clear comparison of the top tools, showing their main features, benefits, and pricing so you can quickly see which one works best for your business.
| Tool | Best For | Key Features | Strengths | Starting Price |
|---|---|---|---|---|
| Qoli | Businesses managing calls efficiently | Real-time dashboards, location tracking, call recording (WhatsApp & normal), CRM integration, call & location reports | Boosts lead conversion, improves marketing strategy, gives high-quality leads, provides insights via analytics platforms, and enhances follow-ups | $4/user/mo |
| Versadial | Teams optimizing call response | Call routing, automated notifications, call monitoring software | Efficient call tracking for customer interactions | Contact customer care |
| DialPad | Customer experience-focused teams | google Ads integration, AI-driven insights | Supports smarter follow-ups and marketing analysis | $15/user/mo |
| Exotel | Growing businesses | dynamic phone numbers, IVR, SMS follow-ups | Simplifies high-volume call handling | $70/user/mo |
| MyOperator | Teams managing leads | multi-channel support, call recording | Helps track inbound calls and lead conversions | $28/user/mo |
| Callyzer | Warm calling teams | conversation analytics, CRM sync | Improves engagement and follow-up efficiency | $7/user/mo |
| TeleCRM | Sales & support teams | customer care call script, pipeline management | Organizes workflows and improves follow-ups | $6/user/mo |
| Salesmate | Marketing-integrated teams | call tracking system, marketing channel monitoring | Optimizes campaigns and tracks ROI | $23/user/mo |
| Leadsquared | Lead management teams | best inbound call tracking software, task automation | Enhances lead quality and customer engagement | $28/user/mo |
Note: Prices may vary over time.
Call tracking software gives you complete visibility into how your business handles calls. It helps you understand which marketing efforts bring the most calls, how well your team responds, and what can be improved to close more deals.
Here’s how it helps your business grow:
Call tracking software is more than a reporting tool, it’s a smart way to understand your customers, strengthen your strategy, and grow faster.
Choosing the best call tracking tool depends on what your business truly needs. Every company handles calls differently, so choose a tool that matches your goals, team size, and customer flow.
Here’s what to look for when picking one:
When you select the right software, it becomes more than a tracking tool, it turns into a system that helps you understand which sales strategies work, improve your team’s performance, and build stronger customer relationships.
Call tracking software helps you see how your team talks to customers and turns conversations into results. It shows calls that need follow-ups and highlights marketing campaigns that bring the most inquiries. With this information, you can make smarter choices, train your team better, and make sure no lead is missed.
Tracking every call gives clear insights into performance. Customer conversations can improve, problems can be fixed faster, and every opportunity can be used the right way. Features like call recordings, dashboards, and reports make it simple to guide your team and check progress.
The right call tracking software turns information into action. It shows areas to improve, points out successful strategies, and helps your business grow. Tools like Qoli make managing calls, following up quickly, and boosting sales simple and effective.
